Our main office is in Australia and we manufacture and ship directly from our warehouse in Shenzhen.
Frequently Asked Questions
Here are answers to the most common queries we get from our customers. If you can't find what you need here, just get in touch via the email at the top left of the page.
At Paint Craftology, the health and happiness of our customers is our top priority. Please know that we are taking the threat posed by COVID-19 very seriously and have precautions in place to protect you.
We are closely monitoring the advice from Centres for Disease Control (CDC) and the World Health Organization (WHO), and are continuously updating our company policies to ensure the welfare of our staff and customers.
Our factories and warehouses remain fully operational. We are working hard to minimise the impact of this crisis on our customers, but there is a possibility that we will encounter delays or disruptions in availability of stock and shipping. We’ll try to work through the best way of handling this unprecedented situation.
Shipping and Delivery
Where are you located?
How much does shipping cost?
Paint Craftology give you free international shipping on all orders over $75. For orders under that amount we charge $4.95 per product.
Do you deliver to my country?
Yes, we ship internationally and shipping is free on orders over $75. Once you order you'll get your own tracking number emailed to you.
Do I get tracked shipping?
Yes. When your order has been dispatched, we'll send you an email with the tracking number and a link to the website where you can track it.
How long does delivery take?
We ship worldwide using premium shipping, which reaches most customers within 7 to 14 business days. You get a tracking number and free insurance with every order.
What if I’m out when my order arrives?
If you're out when your package is delivered, your mail person will find a safe place to leave your parcel or will take it to the nearest Post Office. They will leave a card explaining how you can collect your parcel.
Orders will be held at your nearest Post Office for 10 working days before being returned to us.
Don't forget to take the delivery notification (collection card, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.
How will my order be packaged?
The canvas is rolled inside a clear plastic tube to protect it in transit, so it arrives wrinkle-free and ready to paint on. You can rest assured your items will arrive in pristine condition.
Where's my order?
If your parcel is more than 7 working days overdue, please email us at firstname.lastname@example.org
Returns & Refunds
When you shop with Paint Craftology, you can shop with confidence because you are covered by our 90 Day Satisfaction Guarantee. If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
We have a fantastic customer service team who are on hand to help. Please email us at email@example.com if you need assistance.
Security and Privacy
Is it safe to order online?
Yes, it is completely safe to shop at Paint Craftology with your credit or debit card.
When you click the 'Proceed to Checkout' button, you enter the secure section of the website. We promise to keep your name, address, credit card details and any other personal information you give to us completely secure.
Our secure server encrypts all your personal information (including credit or debit card numbers name and address) before it is sent to us. We use encrypted SSL security to ensure that your credit card information is 100% protected.Your card details are presented directly to our bank for clearance.
What will it say on my card statement?
Your purchase will show up on your statement simply as 'Paint Craftology'.
What currency do you use for international orders?
Prices on our website should be listed in the currency of your current location. However, all charges are made in U.S. Dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card.
Full terms of service
What do customers think of your products?
How do I contact Customer Service?
Just email us at firstname.lastname@example.org
How do I return an item?
Does the painting come framed?
Our paintings don't come framed.
We offer 2 types of kits - with frame and no frame. If you choose a kit with a frame, we provide everything you need to stretch the canvas over the frame and hang it to your wall.
How do I assemble the frame?
Below are the instructions on how to assemble the frame and stretch the canvas:
1. The wooden frame sets include 2 long strips and 2 short strips. Attach the corner edge of a long strip with a short strip. Do the same with the remaining 2 pieces.
2. Next, align the dark edge line of the canvas pattern with the edge of the frame.
3. Secure the canvas to the frame using thumbtack or staples. Apply thumbtacks on all sides of the frame
4. Lastly, secure all corner edges with thumbtacks
You can also refer to this step-by-step image
Is the paint oil or acrylic?
We are using acrylic paints
Do I need to prime the canvas?
You do not have to prime your canvas for acrylic paint. Some of our customers use clear gesso but this is optional.
Do you sell gift cards?
We currently do not offer gift cards but we might soon! Please continue to check back on our website.
Lens diameter: 107mm (large lens), 24mm (small lens)
Magnification: 2.5x (large lens), 5x (small lens)
LED qty: 2
LED power supply: 3 * AAA Batteries (not Included)
Hose length: 28cm
Product weight: Approx. 121g / 4.26oz (magnifying glass only, not including metal hose)
Package size: Approx. 20.5 20.5 9.1cm / 8.1 8.1 3.6in
Package weight: Approx. 389g / 13.74oz